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Email Marketing- What You Need To Know
Email Marketing Basics
Email marketing has been around for a long time. In the early days, it was a quick way to reach people.
Today, it is still an easy way to reach people, but... new rules and regulations
are now in place to protect the recipients against unscrupulous email marketers. You'll learn
why email marketing is used, how to construct an email and most important, the
rules and regulations and fines associated with spam emails.
Why is email marketing used?
Email marketing offers the following to the advertiser:
1. Cost is free or minimal (Minimal, if you pay the monthly cost of an autoresponder)
2. easy to use
3. You can personalize the email
4. It can help with upsells
5. It's a fast way to contact people
6. You can a build a relationship with people who frequent your blog or website.
As you are beginning to see, email marketing is a valuable tool to have in your
online business. But there is a wrong way and a right way to constructing an
email.
Email Construction Tips
Your email can inform, entertain or persuade. Or it
can do all three. The most important thing to remember is that to sell to a
reader, you need to include a benefit and then put in a call to action-your link
to a product or service that you are promoting or giving away for free. However,
your need to get your reader's attention. It's involves your header, your
subject line and then the body of your email.
Your Email Header-It's Your Calling Card
Your email header is your calling card, and most importantly it determines
your open email rate. The header information will determine whether the
receiver will open, delete, or report your email as spam.
Not only do you have to get pass the recipient, but you also have to get past the recipient's server.
If the server does not like how your header looks, expect it not to accept your email.
Here are some helpful hints at getting your email seen by more viewers:
-
Make sure the sender's name is visible, trustworthy and easily recognize. Do not use computer-generated looking email address or
addresses that look like spam.
- Don't make custom From fields
- For Business to Consumer marketers, make sure your brand is clearly stated.
- Modify your from fields to differentiate your email communications. Such as:
ABC newsletter, ABC blog updates, ABC promotions.
Subject Line
Your subject line should be short, concise and gives the reader what the email is about.
It should entice your reader to open the email. This can be done by a subject line that:
- Promises something that offers value to the reader
- Specific-Time is precious. Get to the point
Keeping the Reader's attention
If you caught the reader's interest/attention with the subject line, and it's
time to focus your attention to the body of the email. So, how do you keep the
reader's attention?
- Your email should be focused, easy to read, and easy to understand. An
email is not the place for a long, drawn out sales page. Yes, it works great
when you are selling your pitch on a web page, but not in an email. An email
is a pre-sell, to what you want the individual to go look at.
- Give the reader the benefits. "What's in it for me" is the
question most people want answered in an email. And that comes from showing
them the benefits, as well as, how it will make their life easier.
- Personalize the email with "You, I or Us.
- If the reader has to guess what you want-you've lost them.
- And don't forget the link.
Some email marketers have a tendency to oversell to their readers. Instead of
just making a sales pitch in an email, you will find that the promotion of a
product or service goes down a lot easier if you provide your readers with
helpful information. It is within this helpful information, you can then
intersperse your product promotions.
Email Construction
Dos and Don'ts
It is important that you send an email that is professional in
appearance and style. If this is not done, you will quickly show the receiver your inexperience.
So what are some things to consider?
Do's of Email Construction
- Use 10 Courier New, Arial or Verdana font types for your email. It is easier to read and the characters have a fixed-character width.
- Use hard returns instead of allowing the word processing program wrap the text.
- Sparingly use color, bold and italics
- Keep the message professional
- Remind people who you are sending the email too, that this was information that the receiver
requested (opt-in option)
- Make sure you have an unsubscribe so the receiver can opt out of any further messages.
- The Subject Line must match the content of your email.
Don'ts of Email Construction
- Don't use graphics, animation or flash presentation- Though it looks nice, it
slows load time, and sometimes can clog their email system. Once loaded, the
sender may delete it out of anger.
- Don't use IM chat language (IMHO, LOL, etc). It's a great strike against you for professionalism.
- Don't use attachments. Attachments are or should be an immediate jerk reflex
to delete the email to avoid viruses.
- Do not use flashy color or font styles, this indicates inexperience.
Avoiding the Email Spam Filter
You thought you sent a professional email, but...it entered the spam filter.
Why? There may be triggers within your email or even your newsletter that
flagged the spam filter to label your email as spam. There are certain
things that may help you to avoid the spam filter, as well as, the recipient
from deleting your email.
1. Do you allow ads from third parties? If you do, be sure to research the webmaster/url. If
the individual used an url that is considered spam within their ad, you will instantly hit the spam filter.
2. Some hot button words that will see the spam filter are: Mortgages, make
money, medication, or pornography.
3. Images, use sparing-or that could hit the spam filter.
4. No CAPS or exclamations like this (!!!!) at the end of each paragraph -
It will hit the spam filter.
You've Hit the Email Blacklist
If you find your emails being returned with a message that states that you
have been charged with spamming. It means that any email that you send from that email address/IP address will hit the spam
filter and
will not be allowed to go through. I'll give you some quick reasons why this
happens, and ways to try and prevent being blacklisted.
- You have an opt-in option but still hit the email blacklist. Within your email, indicate to your customer that they are receiving this email because they have opted into
your newsletter when they purchased a product or service or visited your site.
- You need an opt-out option in your email. The opt-out option is an easy and quick way for customers to opt-out of the newsletter. Note: You noticed that I said a
quick and easy method to unsubscribe. If you do not make it quick and easy to unsubscribe, you run the risk of being labeled as a
spammer. No one wants to just through hoops to get out of something.
- Your email should contain something of value. If your email is of value,
people will be more apt to read the email. In the end, you will have to get
some input from your list as to how often they want information emails to hit
their email box.
- You're sending to many emails to your list. If you are inundating for list
with promotional messages, expect your email to hit the spam file.
If you find yourself on a blacklist you may find yourself having to pay a fine
or complete a form to request delisting. Hopefully, you won't have to change your IP
address, which could be costly.
Online Email Marketing Opt-in and Opt-Out Options
If you are sending an email, you should have both, the opt-in option to gather the email and the opt-out option to allow the recipient to
exit.
Opt-In
The opt-in options that states that "yes the individual wants online correspondence from you". Many have been going with the double opt-in option because it guarantees that the individual who is
requesting the information truly does want the information you will be sending.
Having an Opt-In option (guaranteed receiver) gives you a better chance of your email reaching your
recipient. Without it, you may find that 20-30% of your emails will
go unread because your email became a resident of the spam filter.
Note: Many people are tempted, or do buy Opt-in lists. But
be aware, that although they (the website that is selling the opt-in list) may claim you are paying for
an unique list-you may get a surprise when your IP
is charged for spamming. The best opt-in lists are the lists that you build through your own blog or website.
Opt-out
The opt-out option should state to the recipient "please do not send me any future mailings".
As I stated above, make sure it is easy and simple for the individual to opt-out
of your mailings.
It should also be noted, the FEC rule
states that the sender of the email will only have 10 business days to comply with the
recipient's request.
Opt-out Email Rule
When you receive an email address-it should belong to your list alone. Per the FEC it is "illegal for you
to sell or transfer the email addresses of people who choose not to receive your email,
even in the form of a mailing list, unless you transfer the addresses so another entity can comply with the law."
Removing Undeliverable Email
When should you remove undeliverable email? If the email address
bounces with an error 2-3 times within a 30 day period, than it's
time to remove the email address. It does two things, 1) keeps your
list lean and current, and; 2) If you have a email service that goes
by the volume of emails you send each time, it will save you money.
.
Use AutoResponders
The main priority to any email is getting the email delivered. Many people have a
tendency to try and cut corners. Yes, you can deliver your email through your own server but you may not get the delivery
rates you like. And, a spam complaint can possibly shut your email delivery
down.
The CAN-SPAM Act
What is the CAN-SPAM Act? The CAN-SPAM act
should be read by all who are commercial emailers or individuals who
are selling products or services online. It gives you the rules that must be
followed, as well as, what happens if the rules are not followed. Just
to get a feel of what you need to know, I have given a quick summary
of some of the rules that should get your attention.
Some of the requirements that your email must follow are:
1. No misleading header information. The "from" and "To" must be accurate and identify the person who is sending and receiving the information.
2. The subject must be specific to the email
3. Must have an opt-out option
Penalties
It is good to know the rules set out by the FEC because the fines can be rather steep. How much? EACH violation of the rules stated above
can make you subject to a fine of up to $11,000.
Additional fines could be placed on commercial emailers if they:
- Harvest" (mass gathering of email addresses) email addresses from Web sites have published a notice prohibiting the transfer of email addresses for the purpose of sending email. If you have a website, it's
time to be utilizing your .htaccess file to keep the harvesters out when found.
- Use automated scripts to register for multiple email or user accounts to send commercial email
- Relay emails through a computer or network without permission
Email marketing is a viable way to reach clients that have opted in to what
you have to say. It's a relationship that can build bridges, as well
as, help your business to prosper, if it is done correctly.
Other Methods Of Marketing Discussed
Blogging Basics
- Learn about blogging, the different platforms and the methods used to promote your blog.
Podcasting Basics
-- Learn about podcasting, what you need to get started podcasting, and where you can place your podcasts for listening.
Video and Webcast Marketing
-Video or Webcasts both can get your product or service or website noticed.
Learn what you need to get started, as well as, the benefits
Email
Marketing-Learn the basics of email marketing. How to construct an email and set up your email program for success.
Article
Marketing -Learn how to write an article that will reach your targeted market. And most importantly ways to promote your article.
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